Payment & Shipping Information

Our claim is the highest quality - also when it comes to payment and shipping

Perfect support around your ordering process is important to us at Candleverse. This also includes safe and easy payment and fast, reliable shipping. Here you will find all information about the payment and shipping processes when shopping in our shop.

payment options

Many options, your decision

For a secure and convenient payment for every order, we offer you the following payment methods:

  • Paypal:
    Pay online securely via your PayPal account with email address and password
  • Credit card:
    You have the choice between Visa, MasterCard or American Express
  • Klarna:
    After receiving your goods, pay conveniently by invoice within 14 days

Fast & reliable – We deliver free of charge within Germany from an order value of 50€

We want that you are satisfied. This includes ensuring that your ordered goods reach you as quickly as possible. Our high-performance shipping partners DHL and Hermes ensure this.

As a rule, you will receive your shipment within 1-3 working days within Germany. If you order by 12.00 p.m., we will try to ship your shipment on the same day.

So that you are always informed where your order is, you will receive your tracking number by e-mail. So you always have an eye on your shipment and can easily view the status at any time.

Shipping prices at a glance

country

Shipping

Germany

€4.50

Free from €50

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

€12.50

From €50 - €6.50 per 25kg

Switzerland, Lichtenstein

Up to 5kg €19.99 + €2 per 5kg

Each 25kg - €29.50

Monaco, Ireland, Malta, United Kingdom, Greece, San Marino, Cyprus, Vatican City, Andorra

Up to 5kg €17.50 + €5.50 per 5kg

Each 25kg - €39.50

Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Montenegro, Norway, Moldova, Serbia, North Macedonia 

Up to 5kg €22.99 + €7 per 5kg

Each 25kg - 50.99€

Egypt, Algeria, Libya, Morocco, Tunisia, Israel, Lebanon, Georgia, Turkey 

Up to 5kg €31.99 + €8 per 5kg

Each 25kg - 63.99€

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, India, Indonesia, Iraq, Japan, Yemen, Jordan, Cambodia, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman , Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam, Armenia, Papua New Guinea, Canada, Mexico, United States 

Up to 5kg €43.50 + €17 per 5kg

Each 25kg - 111.50€

Rest of. World

Up to 5kg €74 + €37.50 per 5kg

Each 25kg - 224€

return

We always strive to create an informative offer using good product images and detailed descriptions in order to avoid returns as far as possible. These measures enable us to offer sustainable shipping.

Nevertheless, it can happen that the product is not as desired. That's no problem then. All items that you have ordered online from our shop can be returned within 30 days, including reduced items. The only condition: the items must be in new, unused condition.

To view your order and request a return, click on the following link: My Orders